Sharks Pro Shop Return Policy

At the Sharks Pro Shop we want to make returns easy and hassle free.

Return Requirements:

• Returns are accepted within 30 days of receiving the order.
• Items must be unused, in their original packaging, and with all tags attached.
• We do not accept exchanges. 
• The following items are NOT refundable
  
  • Clearance and Final Sale Items
  • Earrings
  • Trading card products
• The following items are NOT refundable and may request for replacement if there are damages/errors (if we find that it cannot be replaced, then return for a refund is accepted):
  • Custom and Made to Order player items

Return Process

• We offer a pre-paid return shipping label for your convenience.
• To start your return please visit our Returns Portal - You will need your order number and shipping zip code to complete the returns process.
• Any returned products that is damaged or in unsellable condition by customer misuse, and is missing parts may result in the customer being charged a higher restocking fee or may not be issued a replacement or a refund based on the condition of the product.

Refund Process

• Refunds will be processed within 5-7 business days after we receive the returned item and will be issued to the original payment method. Shipping costs are non-refundable except for items that are defective or incorrect. Refunds typically take 3-10 business days to credit back once issued depending on your bank institution.